Refund And Returns Policy

 

At Pakiza Dawakhana, customer satisfaction is important to us. This Refund & Returns Policy explains the conditions under which products purchased through our website may be returned, exchanged, or refunded.

By placing an order through our website, you agree to the terms of this policy.

1. Return & Exchange Eligibility

A return or exchange request may be considered in the following situations:

  • You received the wrong product.

  • The product was damaged during delivery.

  • The product is defective or has a manufacturing issue.

  • A product is missing from your order.

To be eligible, you must contact us within 48 hours of receiving your order and provide clear pictures or videos of the product and packaging where necessary.

2. Health, Herbal & Personal-Care Products

For hygiene, health, and safety reasons, we do not accept returns or exchanges for products that have been:

  • Opened

  • Used

  • Tampered with

  • Damaged after delivery due to customer handling

  • Returned without the original packaging or seal

If a product has been opened or used, it may not be eligible for return, exchange, or refund.

3. Wrong or Damaged Product

If you receive a product that is different from what you ordered or is damaged during delivery, please contact us within 48 hours of receiving the parcel.

After verification, we may offer:

  • Replacement of the product; or

  • An alternative resolution, depending on the situation.

Please keep the original product, packaging, and parcel until your complaint has been reviewed.

4. Refund Policy

Refunds may be considered only after our team reviews and approves the claim.

A refund may be issued in cases such as:

  • The wrong product was delivered and a replacement is not available.

  • The product was damaged or defective and a replacement cannot be provided.

  • Payment was received but the order could not be fulfilled.

Refunds will be processed through the available payment method or another mutually agreed method.

5. Order Cancellation

You may request cancellation of your order before it is dispatched.

Once an order has been dispatched, cancellation may not be possible. If a customer refuses or returns a parcel after dispatch without an approved reason, delivery or return charges may be deducted where applicable.

6. Change of Mind

We do not accept returns or refunds simply because a customer has changed their mind, does not like the product, or no longer wants the order after delivery.

7. Return Shipping Charges

If the return or replacement is approved because of:

  • A wrong product sent by us; or

  • Damage or defect caused before delivery,

Pakiza Dawakhana may cover the applicable return or replacement shipping cost.

For any other reason, the customer may be responsible for the applicable shipping charges.

8. How to Request a Return or Refund

To submit a return, exchange, or refund request, please contact our customer support team through the contact details available on our website.

Please provide:

  • Order number

  • Customer name

  • Contact number

  • Product name

  • Reason for the request

  • Clear pictures or videos, if the product is damaged or incorrect

Our team will review your request and inform you about the next steps.

9. Refund Processing Time

Once a refund has been approved, processing time may vary depending on the payment method and banking or payment service provider.

We will process approved refunds as soon as reasonably possible.

10. Policy Changes

Pakiza Dawakhana reserves the right to update or modify this Refund & Returns Policy at any time. Any changes will be posted on this page.

If you have any questions regarding this policy, please contact our customer support team through the contact details provided on our website.

Thank you for shopping with Pakiza Dawakhana.

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